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What to expect from our platform
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Update your details
Log in and quickly update your details on the go - anytime, anywhere. No phone calls needed.
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Make a claim
Making a claim has never been easier. Simply log in and fill in our claims form to get started. We'll do the rest!
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Edit your cover
Need to upgrade or change your policy? We've got you covered.
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View your documents
Access your policy documents quickly and easily. No need to locate the email we sent you months ago.
FAQs
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How do I set up my online portal account?
Once you purchase a policy that is approved by us, we will automatically set you up with an account at the end of your transaction. All you need to do to complete the account set up is enter a code to verify the account, create a password and you're all set! If you don't verify your account at this time, you'll be able to complete the process via the 'Go to Portal' button in your Policy details email sent after purchase. If you have any issues, you can call Customer Care on 1800 827 747 and we'll be able to help.
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How do I make a change to my policy?
With our online portal , we've made managing your insurance policy as quick and painless as possible. You can now lodge a claim, access your documents or make changes to your cover any time, anywhere. If you have any issues, or would prefer to discuss your changes with a person, you can contact Customer Care on 1800 827 747 9am - 5pm AEST Monday - Friday.
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How do I update my contact details? (name, postal address, email address)
Whilst there are a number of changes you can make in your Online Portal, there are some details that need to be updated by our Customer Care team. These include updating your name, postal address and email address. If you need to update any of these details, contact Customer Care on 1800 827 747 and we'll sort it for you.
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I can't login to my online portal, what do I do?
If you are experiencing any login or technical issues with your online portal, contact Customer Care (9am-5pm Mon - Fri AEST) on 1800 827 747 and we'll be able to help.