As Australia’s leading specialist in transport and logistics insurance, NTI is continually focused on our Purpose Statement: To keep Australian industry moving towards a safer and more sustainable future.
As we see the effects that the ongoing uncertainty from coronavirus (COVID-19) is having on businesses and families, this Purpose Statement is more important to us than ever. We are particularly appreciative of transport and logistics operators who are working tirelessly to ensure medical supplies, groceries and more are reaching their destinations across the country.
While our focus is on providing stability and support to our customers, partners, and industries, we have also taken steps to ensure the safety and wellbeing of our people.
During this time, NTI has instigated a work from home process for the majority of our workforce. To us, it will be business as usual. NTI has tried and tested this capability over several years, and we expect no disruptions to our service.
As the trusted, reliable and experienced specialist, NTI – including the Truck Assist network - is here to support you in the way we know best – through action, flexibility and empathy.
Our Roadside Assistance program is still available 24/7 365 days to support you and your business. Our Service Partners are observing social distancing and will walk you through how this may affect your experience.
For Drive Pack customers, our NTI Accident Assist service will continue to operate 24/7 365 days to support you and your business with claims management, as well as trauma counselling and support.
If you're having trouble finding COVID-19 resources relevant to your transport and/or logistics business, don't worry, we've put together a helpful list for you here.
With transport & logistics remaining an essential service, Truck Assist Roadside will continue to support our customers and their business with 24/7 roadside assistance.
We have put in place some additional protocols:
- Special precautions to exercise social distancing when attending breakdowns, such as no handshaking and additional hygiene measures etc.
- Ensuring proper PPE (personal protective equipment) is in place and being used for all of our operators.
- In the event you are at risk of the virus or in quarantine, please advise the Customer Care Operator so we can help in the best and safest way possible.