Financial Services Guide

This Financial Services Guide (FSG) has been designed to provide information about the Insurers and Issuer of the financial services you receive on-line.

Truck Assist’s Drivepack Insurance products are provided by National Transport Insurance, a joint venture of the insurers Insurance Australia Limited trading as CGU  Insurance ABN 11 000 016 722 AFSL 227681 and AAI Limited Trading as Vero Insurance ABN 48 005 297 807 AFSL 230 859 each holding a 50% share. National Transport Insurance is administered on behalf of the insurers by its manager NTI Limited ABN 84 000 746 109 AFSL 237246.  NTI Limited (NTI) Registered Address:  Level 29 400 George Street, Brisbane QLD 4000; or P O Box 13550 GEORGE ST  Queensland 4003  Phone (07) 3292 9800; Fax: (07) 3292 9900.

On behalf of Truck Assist, NTI is responsible for the content of the Product Disclosure Document (PDS) and Financial Services Guide and has authorised its distribution. Where they arrange an insurance policy for you, they will give you a PDS when required. The PDS is designed to provide important information on the relevant risks, significant features and benefits of the policy and is designed to assist you in making an informed decision about whether to buy the product. It may consist of more than one document.

You will need to consider whether or not the product suits You as we have not taken into account your individual objectives, financial circumstances or needs. Before you make any decisions about the product, you should read the PDS carefully to ensure that it is suitable for you.

The premium for the Drivepack Insurance policy is payable to National Transport Insurance as the insurer.  NTI is also remunerated by the joint venture of the insurers Insurance Australia Limited trading as CGU  Insurance ABN 11 000 016 722 AFSL 227681 and AAI Limited Trading as Vero Insurance ABN 48 005 297 807 AFSL 230 859 each holding a 50% share, for providing services on behalf of NTI’s Truck Assist. This is a percentage (exclusive of GST) of the premium that you pay for an insurance policy and is only paid if you buy a policy.

Employees receive an annual salary which may also include bonuses and/or other incentives, which can be based on performance or other criteria. The remuneration is included in the premium you pay.

If you would like more information about the remuneration that NTI and its Truck Assist employees/representatives receive please contact us. This request should be made within a reasonable time of viewing this FSG before You select the financial services on-line.

Where a third party has referred You to Us, we may share with them part of the amount of commission or fees we receive in relation to the relevant product or service we provide to You or pay them an agreed referral fee.

NTI and its Truck Assist representatives are covered under professional indemnity insurance that complies with the requirements of the Corporations Act.  The insurance (subject to its terms and conditions) will continue to cover claims in relation to NTI and Truck Assist representatives/employees who no longer work for it (but who did at the time of the relevant conduct). If you have a complaint or dispute arising out of this insurance, or our employees, representatives or service providers, please call Truck Assist and send it to Truck Assist PO Box 13550 George Street QLD 4003. 1800 TAssist (1800 827 747); e:


If you have a complaint or dispute:

NTI has an internal dispute resolution system which is designed to seek to resolve any complaints or disputes which may arise for Truck Assist.  To access it call us on 1800 TAssist (1800 827 747) or   If our internal dispute resolutions scheme is unable to resolve any complaint or dispute we will refer you to an ASIC approved external dispute resolution scheme.  We are a member of the Financial Ombudsman Service Australia which is an independent external dispute resolution body. In the event that you did not accept the decision that was contained in our letter, we wish to advise that you are entitled to lodge an application with the Financial Ombudsman Service Ltd to have the matter reviewed by them.   For more information or to access the FOS process please call 1800 367 287.  Alternatively you can write to the FOS at GPO Box 3, Melbourne, Victoria 3001. Access to the Financial Ombudsman Service is free.

It will be for the Financial Ombudsman Service to determine whether your complaint falls within the jurisdiction of their “Terms of Reference” and they will advise you accordingly.  Please note, that the Financial Ombudsman Service “Terms of Reference” provide that any complaint must be lodged with the Financial Ombudsman Service within two years of the date of our final decision.   Alternatively, you retain the right to seek independent legal advice should you so desire.

Privacy is important to us and NTI’s Truck Assist Privacy Statement is committed to ensuring the privacy and security of your personal information. They adhere to the privacy legislation and this is set out in your PDS.

You can contact Truck Assist using the contact details outlined in this document or its website

This FSG was prepared on 1 December 2017

 © 2017 Truck Assist