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Our History


With over 50 years of experience in the insurance industry, NTI is the company you can count on to protect your transport assets.

Thanks to a deep understanding of the transport industry, NTI has become an industry leader, with 99% of our customers saying they would recommend us. NTI is backed by two of Australia’s leading general insurers – CGU Insurance and Vero Insurance – so you can be confident that you are in safe hands.

At NTI we are committed to improving safety for all road users. The company has been a Foundation Sponsor of the Australian Trucking Association since 1990 and, since 2008, as published a series of studies into the latest trends and causes of serious truck accidents via its National Truck Accident Research Centre.

Truck Assist: Powered by NTI

Being stranded on the side of the road can be a costly inconvenience for truck operators who rely on their vehicle for their livelihood. That’s why Truck Assist roadside was established with manufacturers to provide a 24-hour roadside assistance service. Our service has been the market leader in heavy vehicle roadside assistance since it began operating in 2006.

Part of NTI’s award winning claims solution has been actively engaging with manufacturers through our parts and repairs team as well as with the wider community. The relationships we have developed have led to the launch of initiatives such as Accident Assist and Livestock Assist. Combining our attitude to engagement and our existing infrastructure, we first developed the conceptual idea of a roadside product that is tailored to suit trucks – both large and small.

Our Values

At NTI and Truck Assist we deeply believe in certain things. As individuals and as a company we follow guiding principles that are expressed in everything we do. While different objectives may be pursued for strategic reasons, there are five core values which endure and take priority.

Our values, created more than ten years ago by our employees, are what we stand for today. They will not be compromised for financial gain or short term expediency. The NTI values provide all our people with a common purpose, a sense of direction and continue to guide our unique Culture.

These values are:

  • Honesty and integrity
  • Respect for others
  • Responsibility for outcomes
  • A bias for action
  • Staying close to the customer