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Make a claim, fast

Make a claim, fast

Nobody likes filling out forms. So we’ve made ours as painless as possible (you can thank us later). 

Get a head start

Have this essential info ready so we can process your claim even faster.

  1. Policy number
  2. Date of incident 
  3. Info on what happened and where
  4. For Work Tools claims only – details of the items you are claiming and their value

Claim online

Lodge your insurance claim in just a few clicks.

Claim by phone

Prefer to talk it through? Give us a call.

Depending on the type of claim you are making, providing the following information may also speed up the claims process:

  • Time of the incident 
  • Details of other people involved in the incident (if applicable) 
  • Any supporting documents  (e.g. quotes, images, police reports or any correspondence relating to the incident) 
  • Proof of ownership (e.g. registration papers, invoices, service records)

How our claims process works

  • Lodge

    Follow the steps above to make a quick and easy claim online or over the phone.

  • Repair

    If approved, we’ll get your truck fixed up fast through our specialist repair network. 

    Out of action for longer?  Our Downtime cover will see you through, where eligible.

  • Road

    With our team of experts on the case, you’ll be back on the road in no time. Too easy. 

  • Expert repairs

    Rest easy knowing your repairs will be carried out by specialist truck, machinery and equipment mechanics and premium repairers

  • Australia-wide service

    With our nationwide network and regional coverage, we’ll get you back on the road, no matter where you are

  • 24/7 support 

    We know breakdowns and accidents can happen anywhere, anytime - which is why our team’s available round-the-clock   


  • No! We're all about making stuff easy at Truck Assist, which is why you only need to complete 1 claim form no matter which products on your policy are involved.  So say for example you were stopped at a red light and were hit in the rear, causing damage to your truck AND your work tools, you will only need to complete the one claim form covering both the Commercial Motor and Work Tools products.

  • It depends on the type of claim. If your claim relates to your Goods in Transit Cover, Work Tools Cover or Public and Products Liability, you'll have to pay an excess every time a claim is made. But if you've been in a collision and it wasn't your fault, we might be able to waive your excess fee if:

    • You've provided sufficient proof and we agree you or your driver weren't at fault
    • You can identify and provide sufficient details of the third party driver who is at fault (name, telephone number, current address, and/or drivers licence number) and the third party vehicle registration
    • The amount of Your claim is greater than the applicable excess(es)

    The excess won't be waived if the other driver disputes who's at fault, or there's only windscreen or window glass damage and you haven't taken out the "Windscreen - One Excess Free" extension.

  • The sooner the better! If you've had an accident or need to make an extras claim, get in touch asap and we'll get onto it as fast as we can.