How to make a Claim

When you're running a business and the unexpected happens, the last thing you need is to be bogged down in the insurance claims process. It’s for this reason that Truck Assist has made it fast and easy to claim on your Drive Pack truck insurance policy with the 3 R's - Ring, Repair, Road.


These 3 simple steps are a guide to help Truck Assist customers make a claim on their Drive Pack policy, and advise clients what the next steps in the process are.



The first R is ring.

Need to make a claim? Give Truck Assist a call. There's no forms. Just pick up the phone, and one of our award-winning claims experts will help you immediately, or ring you back at a time convenient for you.

Call 1800 827 747



The second R is repair.

Truck Assist has your back no matter what. That's why we will ensure your truck makes it into one of our national network of leading repairers; and here's the best part - all authorised repairs are guaranteed for life!



The third R is road.

Truck Assist are focused on getting the repairs done quickly - and getting you back on the road. It's that simple. If your truck is going to be off the road for a while, Drive Pack can even help cover your business expenses as part of your Downtime cover and optional Hire Truck cover.

If you have had an accident or need to report a breakdown

Call our Customer Care Team on

1800TAssist (1800 827 747)

24hrs - 7 days

If you’re not yet insured under our Drive Pack truck insurance policy, learn more information about the key features of the our truck insurance policy and  request a quote online for your business.