- NTI’s Truck Assist has partnered with Australian manufacturer SEA Electric to provide a comprehensive roadside assistance offering for electric trucks
- The program now covers 24/7 phone support for the zero-emissions technology
- Truck Assist also offers insurance packages for electric trucks
The strategic partnership between Australia’s leading specialist insurer NTI and Australian EV truck manufacturer SEA Electric has strengthened, with NTI’s Truck Assist Roadside assistance service complemented by the company managing a 24/7 call centre for the OEM, while also offering insurance options for operators in the EV space.
For SEA Electric, gaining the support of an industry leader in NTI further eases the customer transition into the zero-emissions transport world.
“By manufacturing the world’s first true range of electric trucks in Melbourne, and supporting them via an extensive nationwide sales and service network, SEA Electric has normalised the process for companies to convert to all-electric fleets,” said Bill Gillespie, SEA Electric President, Asia Pacific Region.
“The next logical step was to strengthen our ties with NTI via this suite of initiatives and provide SEA Electric customers with the confidence that a specialist truck call centre is supporting their investment around the clock.
“All new SEA Electric trucks also operate with the backing of NTI’s Truck Assist Roadside assistance for the life of the SEA Electric vehicle’s warranty period of three years or 150,000km.
“Supporting SEA Electric customers by having expert help at hand if ever required, further adds to our operator’s peace of mind.”
For truck owners across the country, Truck Assist has grown a reputation as a dependable partner that keeps businesses moving, with its insurance policy offering designed to meet the needs of electric truck owners.
“As Australia’s number one heavy vehicle insurance and roadside assistance provider, we are committed to providing SEA Electric truck owners a comprehensive product and service that is handled with expertise and care, every step of the way,” said Alan Hasted, General Manager, Truck Assist.
“We’ve taken a hands-on approach to understanding how EVs work and knowing what customers need – from understanding the technology, to how they are manufactured, and ensuring that our operators are equipped to offer 24/7 specialist roadside support.
“As a truck specialist we’re here to support operators to need to maintain fleet uptime whilst being conscious of environmental impacts, and seeking long-term economical options for their business.”
The 24/7 SEA Connect phone service is available to SEA Electric owners via 1800 SEA EVS (1800 732 387).
Further information on Truck Assist is available at www.truckassist.com.au, while details on SEA Electric’s Australian assembled truck range can be found at www.sea-electric.com/en_au/.
NTI is Australia's leading specialist insurer.
With over 50 years experience in the insurance industry, NTI have always been successful in finding new ways to keep customers moving, across the heavy vehicle, marine and mobile plant & equipment industries.
NTI’s combination of tailored products, experienced people, accredited repair & recovery networks, and industry advocacy have seen us ranked as Australia’s #1 heavy vehicle insurer, and recognised industry leader across marine and plant & equipment.
Yet insurance is just a piece of paper, a promise. It is not until you really need us that you understand our point of difference – the NTI Difference.
About SEA Electric
SEA Electric is an Australian company with a global reach specialising in the assembly and 100% electrification of commercial vehicles worldwide. Dealing directly with vehicle users and working alongside automotive OEM’s, SEA Electric supplies and licences patented technology.
SEA Electric was founded in 2012. After four years of product development and testing, SEA Electric launched its commercial operations in early 2017, triggered by the reduction in battery kWh pricing, allowing for commercial feasibility in offering electric drivetrains to the global market.