Excessive Use means repeated requests for assistance for the same service in a short period by a customer for their vehicle.
For example, someone who is an Excessive User might call us every Monday for a jump start because the interior light was left on, the portable fridge was left on all weekend or has an electrical current draw.
But if you have experienced multiple breakdowns for unrelated issues, jump start, flat tyre, broken windscreen and a lockout. These are considered as unrelated, are not regular breakdowns across a 12 month period and are not repeated. This would not be considered Excessive Use.