Roadside FAQs

Roadside

To be honest – we aren’t sure why you’d want to. Truck Assist has developed a comprehensive network of providers that will respond 24/7.

There are exceptions to the rule on some cases but for the most part – we’ve got this!

We’ve got two kinds of good news for you:

Firstly, yes-  you can purchase cover for up to 10 trucks at a time, online.

Secondly - if your fleet is larger than 10 trucks we still have a plan for you, but your best bet is to speak to us directly so we can work out the best solution for your needs. Call us on 1800 827 747.

Si! Hai! Iya nih! Yes! We can service you in 160 languages.

To be honest – we use a recognised professional interpreter service. So if it’s easier for you to get your message across in a language other than English, you’re with the right people!

Unfortunately the service cover does not transfer to the new owner and the service is not refundable.

Yes – that’s the point!

Truck Assist provides coverage – no matter what, no matter when, utilising a national network of service providers.

You may experience delays in obtaining assistance in remote or sparsely populated areas, but we’ll get there!

We aren’t going to leave someone stranded in the middle of nowhere!

Our call centre will sort that out for you. Need a taxi? Done. But you or your stranded driver will need to cover the cost at the time of service.

No. Cover can be purchased under a business or personal name.

We aren’t going to leave you hanging on the side of the road with no idea how long someone is going to be. Mates don’t do that.

It’s dependent on a couple of factors: location, time of day, and traffic conditions. We can give you an ETA once we’ve ascertained the above details and have engaged a service provider. We’ll keep you updated of any changes as best we can.

Cover runs 12 months from date of purchase.
It’s a simple one-off payment (made online or over the phone) via credit card or Visa/MasterCard debit. Your choice!

No. We’ve made it easy so you don’t have to!

Cover is based on the truck, not the individual operator. You could have a different person operating your truck every day and the vehicle is still covered.

Yes ofcourse! Let us know as soon as possible and we’ll cancel our service provider.

Your truck will be towed to the nearest Truck Assist Service Provider…  who just happens to be one of the best across Australia.

It’s actually pretty difficult to qualify as a Truck Assist Service Provider – so trust us when we insist on where your truck needs to be towed.

Yes. It makes perfect sense to get advice over the phone if you’ve got a bit of ‘know-how’ and ‘tools of trade’ on board.

If this is the case, we’ll try to set up a conference call between you and the service provider, prior to them dispatching man-power.

Just send an email to truckassist@nti.com.au advising your previous rego number and your new rego number. We’ll take care of the rest!

No – the driver/owner of the tools needs to take care of those. We’ll take care of the bigger issue – the truck.

We don’t do things by halves. So, If the accessory has stopped functioning and renders your truck unable to be driven, chances are we’ll send out a service provider or tow the truck to a service provider.

It’s a case-by-case basis.

If the intended destination for the load differs greatly from the towing destination and/or falls outside of your towing limit, then costs incurred for the drop off might need to be taken care of by the driver at the time.

We get it – these things happen!

As long as the repair is within your limits of entitlement as outlined by your plan, it no drama. You won’t get a surprise bill.

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